Regulated rate (month-to-month) customers can switch over at any time. If you have signed a long-term contract, we encourage you to contact your current retailer to verify the cancellation process and to determine if any exit fees or penalties need to be paid, prior to switching to a new energy retailer.
Services provided by competitive retailers/Energy Marketers differ only by price and other contract features. The electricity or natural gas will continue to come to your home or business, through the same network of wires or pipes, no matter whom you choose as an energy retailer/Energy Marketers.
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response and meter reading from your current local utility. If, for some reason, a competitive retailer decided to abruptly end its services, then that company's customers would automatically be enrolled with the regulated rate provider.
In order to ensure the smoothest and simplest switch, it's always best to contact your current service provider to let them know you're making a switch to Wholesale Power. You don't need to specify the date you're switching, just that you are.
After completing the signing up process with Wholesale Power, we'll notify your current utility supplier that we are your new supplier. Your electricity and/or natural gas accounts will then be automatically closed with your current supplier.
Choose your electricity plan, whether variable or fixed. If fixed, choose between our 3-year or 5-year plans. Then decide if you'd like to post a prudential deposit to get our lowest possible rate or skip the prudential for a slightly higher rate.
Choose your natural gas plan, whether variable or fixed. Just like electricity, then decide if you'd like to post a prudential deposit to get our lowest possible rate or skip the prudential for a slightly higher rate.
Choose what percentage of your electricity usage you'd like to have as green energy, if any.
As a retailer in a deregulated market, we must maintain bonded prudential accounts with the Alberta Electric Systems Operator (AESO), as well as the Distribution companies. Both of these prudentials are to ensure that if the customer defaults on their payment, the distributors or the generators are reimbursed.
Asking for a Prudential Security Payment that pays a 4% per annum return to the customer is one mechanism we are using to cover this cost and risk on an incremental basis. Your investment in our prudential account allows us to keep our rates lower and continues to save you money on your energy bill. The interest is credited to your monthly bill and the Prudential Security Payment is fully refundable should you choose another retailer for your energy needs.
Some conditions apply: The minimum amount that must be maintained on deposit will be the equivalent to twice the average monthly electricity bill and is based on the rate chosen. The amount of the prudential must be debited from your bank account prior to enrollment. If we do not receive your normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the prudential toward the outstanding billed amount and may de-enroll your site.
If you do not have this information from your current bill, we can find it for you.
There are no enrollment fees to choose us as your energy retailer.
Pre-authorized debit from a chequing account is our only method of payment. This charge will appear on your bank statement as UTILNET-WPWR-EL / UTILNET-WPWR-NG
Our payment due dates are based on when your meter is read by the distribution company. The meter readings and consumption information is sent to us electronically and bills are produced with a payment date seven days after the billing date.
Our new Pick-a-Date program gives customers the ability to pick the date payment for their monthly invoices are withdrawn from their account. All electricity and natural gas customers can choose any day of the month (1st – 28th) or the last day of the month for their payment date (some conditions apply). If you are interested in taking advantage of this new program, contact our Customer Care team and they will help get you set up.
If you have a power outage or other energy related emergency, please call the local utility company for your area (ATCO Electric, ENMAX, EPCOR, FORTIS Alberta, ATCO Gas, etc.) Contact numbers for the utility may also be found on your current bill.
We are very concerned about the security and confidentiality of your personal information. Each account is secured by a unique combination of User ID and password and all systems and data are stored in a secure, fully redundant data center that is monitored 24/7.
$6 for most condos & small houses, $9 for average-sized houses, or $12 for estate houses & businesses. Based on average monthly consumption. Paid once per month and covers all your electricity, natural gas and green energy services.
$5 for electricity, $3 for natural gas and $0 for green energy. Among the lowest in the industry. Allows us to keep friendly Alberta-based customer care staff on-hand when you have questions or need assistance with your account.
We don't charge a single fraction of a cent for transaction fees. The big companies charge margins on the electricity, natural gas and green energy they bill you for; we don't.
A fee we wish we didn't need to charge, but we're required to. This fee goes the company(ies) that own the wires and pipes leading to your home or business.
No billing from Bangladesh. No call centres in Cambodia. No management from Mexico. We’re Proudly Albertan and based in Calgary.
Get your electricity & natural gas at wholesale prices. Just pay a small monthly fee of $6, $9 or $12, based on your average consumption.
It's easy being green. Making the shift of a portion or all of your electricity use to green energy is simple and affordable.
Pick the day of the month when payments are withdrawn from your account; whatever works best for you. Some conditions apply.
Life’s better when you save together. Receive discounts & gifts for every person that becomes a customer.
Joining is easy with no sign up fees. There’s no long-term contracts. We have easy, paperless billing. You can cancel anytime with no fees.