As an Energy Marketer in Alberta, we must maintain bonded prudential accounts with the Alberta Electric Systems Operator (AESO), as well as the Distribution companies. Both of these prudentials are to ensure that if the customer defaults on their payment, the distributors or the generators are reimbursed.

Asking for a Prudential Security Payment that pays a 4% per annum return to the customer is one mechanism we are using to cover this cost and risk on an incremental basis. Your investment in our prudential account allows us to keep our rates lower and continues to save you money on your energy bill. The interest is credited to your monthly bill and the Prudential Security Payment is fully refundable should you choose another retailer for your energy needs.

Some conditions apply: The minimum amount that must be maintained on deposit will be the equivalent to twice the average monthly electricity bill and is based on the rate chosen. The amount of the prudential must be debited from your bank account prior to enrollment. If we do not receive your normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the prudential toward the outstanding billed amount and may de-enroll your site.

No.

If you do not have this information from your current bill, we can find it for you.

There are no enrollment fees to choose us as your energy retailer.

Pre-authorized debit from a chequing account is our only method of payment. This charge will appear on your bank statement as UTILNET-WPWR-EL / UTILNET-WPWR-NG

Yes!

Our payment due dates are based on when your meter is read by the distribution company. The meter readings and consumption information is sent to us electronically and bills are produced with a payment date seven days after the billing date.

Our new Pick-a-Date program gives customers the ability to pick the date payment for their monthly invoices are withdrawn from their account. All electricity and natural gas customers can choose any day of the month (1st – 28th) or the last day of the month for their payment date (some conditions apply). If you are interested in taking advantage of this new program, contact our Customer Care team and they will help get you set up.

If you have a power outage or other energy related emergency, please call the local utility company for your area (ATCO Electric, ENMAX, EPCOR, FORTIS Alberta, ATCO Gas, etc.) Contact numbers for the utility may also be found on your current bill.

We are very concerned about the security and confidentiality of your personal information. Each account is secured by a unique combination of User ID and password and all systems and data are stored in a secure, fully redundant data center that is monitored 24/7.